Throughout every step of your treatment journey, we are committed to your success.
During the prescription intake process, your dedicated support specialist reviews your treatment needs and gets you started on therapy quickly.
From coordinating with your insurance provider to handling refills, we ensure you feel supported, informed, and empowered.
Every day, in every interaction, you can count on us.
What can you expect when choosing BioMatrix as your specialty infusion pharmacy?
Here we lay out what your treatment journey with us will look like.
1. Benefits Investigation
Prescription Received at BioMatrix
2. Initial Patient Outreach
Within 1 Business Day of Prescription Arrival at BioMatrix
3. Timely Prescription Coordination
Prior Authorization
Nursing Coordination
Clinical Assessment
4. Medication Shipment
Delivery Prior to Start of Care
5. Patient Follow Up
Ensure Tolerance to Therapy and Provide Support
6. Follow Up Assessment & Refill
7 Days Prior to Refill
Our Commitment to You
- Unmatched responsiveness: Attentive, caring pharmacy and nursing professionals—available day or night
- Personalized care plans: Focused on improving your health and minimizing side effects
- Compassionate, dedicated point-of-contact: Who remains the same throughout service
- Ongoing support reducing barriers to care: Helping you get the treatment you need faster
- Convenient site-of-care coordination: So you can get treatment where and when it works best for you, including in your home
- Reduce financial burden: Connecting patients to resources that can help offset out-of-pocket expenses
- In-House education and support: Experienced educators and clinicians helping you better manage your condition
