Our custom pharmaceutical manufacturer programs include end-to-end HUB services, robust data and reporting capabilities, and unique patient engagement opportunities.

We help patients obtain timely access to prescribed therapy, reduce barriers to care, and maintain ongoing adherence.

We support your patient engagement strategies through our digital and enhanced service offerings. We also have clinical trial experience to advance your research and support brand initiatives.

Learn more about our product lifecycle support services below. Contact us to learn how we can customize these programs to meet your needs.


What can a patient expect when choosing BioMatrix as their specialty infusion pharmacy?

Here we lay out what a treatment journey with us will look like.

1. Benefits Investigation

Prescription Received at BioMatrix

2. Initial Patient Outreach

Within 1 Business Day of Prescription Arrival at BioMatrix

3. Timely Prescription Coordination

Prior Authorization
Nursing Coordination
Clinical Assessment

4. Medication Shipment

Delivery Prior to Start of Care

5. Patient Follow Up

Ensure Tolerance to Therapy and Provide Support

6. Follow Up Assessment & Refill

7 Days Prior to Refill


  • The BioMatrix platform offers a highly customizable and cost-effective means to design and deliver end-to-end, high-touch patient support facilitating timely access to prescribed specialty medication.

    ► Nationwide, accredited network of pharmacy locations and in-home nursing support with national pharmacy licensure

    ► Commercial and non-commercial prescription management, connectivity to pharmaceutical manufacturer selected SP network

    ► Comprehensive intake, billing, and reimbursement support for routine and complex benefit structures

    ► Patient-level consultations facilitating access to appropriate pharmaceutical manufacturer-sponsored or charitable financial support

    ► Expert clinical services, customized adherence support

    ► Digital health technology facilitating patient engagement

    ► Robust data management and reporting capabilities

  • BioMatrix offers enhanced digital solutions delivering real-time support at the patient’s fingertips.

    ► During on-boarding, patients are invited to Citus Health, our digital health platform

    ► Patients are informed that all prescription reminders, clinical assessments, and refill requests are available via the Citus Health app and SMS text

    ► Messaging and data collection can be customized to contact a patient when labs are due, additional clinical data is required, or when a refill is approaching

    ► Real-time chat option also available

    ► Electronic form, document, and signature capabilities facilitates timely qualification and access to HUB and other support services

    ► Digital patient interactions captured in HUB system environment providing customized data and analytics

    ► Digital environment provides full visibility at every step of the patient journey

  • BioMatrix offers an extensive suite of customizable enhanced services to support your patient engagement strategies.

    ► Patient Welcome Kit distribution

    ► Adverse event and product complaint reporting

    ► Expanded appeals assistance

    ► PAP eligibility determination

    ► PAP dispensing

    ► Warm transfer of patient to HUB or pharmaceutical manufacturer medical services (Adverse Event, Pharmacovigilance)

    ► A dedicated individual and/or team within the pharmacy working exclusively for pharmaceutical manufacturer-sponsored product

    ► Expanded access to clinical personnel to support tailored adherence programs, injection training, disease education, or customized clinical outreach

    ► Customized inventory, dispense, status, and other reporting capabilities

  • BioMatrix is the Limited Network partner you need to ensure success across your commercialization and stakeholder objectives.

    ► BioMatrix is a trusted and experienced partner supporting the customized commercialization drug launch requirements of our pharma sponsors

    ► Limited distribution relationships managed by single point of contact to ensure high level of engagement with pharmaceutical manufacturers and constant alignment across commercialization strategies

    ► As an exclusive or limited network partner, we have the right people, capabilities, experience, scale, and technology to drive access, adoption, and adherence to therapy

    ► Focused on supporting the high-touch requirements of patients prescribed specialty medicines

  • BioMatrix is currently engaged in clinical trials addressing critical challenges for chronic, complex medical conditions.

    Our services are helping advance research enhancing the safety and quality of therapies, improving patient outcomes and reducing overall healthcare expenditures.

    We provide the following clinical trial services:

    ► Trial drug dispensation and administration

    ► Data collection and pharmacovigilance

    ► Trial design consultation

    ► Research coordination

    ► Publication strategy and assistance

    ► Financial sponsorship and support


Contact us to learn how we can customize these programs to meet your needs.