In a large study, patients who perceived their healthcare providers as “knowing them as a person” had higher rates of treatment adherence, more positive beliefs about the effectiveness of their therapy, fewer missed doctor appointments, and a higher quality of life.1
While this is a great starting point for patient care, our BioMatrix team is committed to going beyond perception. We are committed to building authentic relationships with our patients that support their overall wellbeing. It’s part of our mission and engrained in who we are. Our patients are like family. This means having compassion for our patients. It means being available to our patients. It means caring for our patients and their families beyond treatment. It also means advocating for our patients.
We have compassion for our patients and want to see them live life to the fullest.
We believe that a strong relationship between a patient and their healthcare provider can positively affect a patient’s ability to cope and have more positive health outcomes. Pharmacists and pharmacy staff who take the time with each patient to understand needs, challenges, and preferences are better positioned to support, educate, and serve. We believe this is what sets Biomatrix apart. Our team invests in our patients on an individual level.
“I love working with the bleeding disorders community. Being a pharmacist is much more than just dispensing medication to a patient. It is an opportunity to build relationships and leverage my knowledge and skills to guide patients through their treatment goals, reduce breakthrough bleeding, and improve quality of life. It’s all about helping people achieve better health.”
– Kimberly Epps PharmD, CSP | Vice President of Infusion Pharmacy Services
“I am committed to helping patients on their journey to better health. My biggest priority is providing peace of mind while focusing on making a difference for others.”
– Charlotte Prohaska, RN, National Director of Transplant
“Healthcare is my calling. Knowing my work can positively impact a patient’s life is an incredible feeling. Coordinating services, facilitating patient support, advancing clinical trials, and working to break down barriers to care is what I believe in and is what I’m honored to do.”
– Stacy Shillan, National Director, Neurology and Immunology
From the time medication is prescribed, we’re available to our patients throughout their entire treatment journey.
From the initial prescribed treatment, our new patients will receive an introductory phone call from BioMatrix within 24 hours or less. Our Referral Specialists make sure our patients feel welcomed by providing a New Patient Welcome Packet and helping our patients with the insurance verification and approval process. The Referral Specialist then helps connect the patient with financial support resources (if needed), conducts a patient start-of-care assessment, and schedules therapy delivery with the patient. From there, a patient is connected with a dedicated Patient Support Specialist who assesses for side effects and adherence throughout treatment. Patient Support Specialists are available to patients for questions and support 24/7 and are truly dedicated to listening, encouraging, and caring for patients as individuals.
We care about our patient’s well being—beyond dispensing medication.
We provide a full spectrum of patient and caregiver support. Through educational programs, we empower our patients on topics like health insurance, accommodations in the academic setting, how to avoid caregiver burnout, coping with the stress of having a chronic condition, and so much more. Our education team is uniquely qualified to offer these programs that help navigate the ups and downs of life with a chronic condition.
We advocate for our patients.
Our job is to help our patients obtain and maintain access to prescribed therapy. We ensure our patients understand their specialty medication insurance coverage, how to get their medication in a timely manner, and what financial support options are available. From therapy initiation, payer outreach, benefit investigation, prior authorization, appeals management, and connectivity to manufacturer patient access services, we coordinate care between all healthcare providers to help our patients promptly begin and maintain access to their medication. We also make sure patients understand how to properly store medications, how to take it, and who to contact when they have questions.
In addition, many of our BioMatrix team members are committed to advocating for the patient communities we serve on a national level. Partnerships with non-profit organizations for scholarships, community events, and annual meetings are also ways that we support our patients on a personal level and engage with important topics facing those with chronic conditions.
In summary, our patients are like family to us, which means that treatment success goes beyond dispensing medication. We have compassion for our patients and want to see them live life to the fullest. We're available to our patients for the duration of their treatment, positioning resources and support to make managing complex therapies easier. We care about our patient’s overall well being. We also advocate for our patients. This is what it means to be part of the BioMatrix family.
BioMatrix Specialty Pharmacy offers exceptional service and support for patients requiring infused or injectable medications.
Our tailored approach for a broad range of therapeutic categories helps improve quality of life for patients while producing positive outcomes along the entire healthcare continuum.
Through individualized specialty pharmacy services, timely access to care, and focused education and support, we are making a difference in the communities we serve, one patient at a time.
To learn more about the therapies we serve, click below:
Stay informed on the latest trends in healthcare and specialty pharmacy.
Sign up for our monthly e-newsletter, BioMatrix Abstract.
By giving us your contact information and signing up to receive this content, you'll also be receiving marketing materials by email. You can unsubscribe at any time. We value your privacy. Our mailing list is private and will never be sold or shared with a third party. Review our Privacy Policy here.
References
Beach MC, Keruly J, Moore RD. Is the quality of the patient-provider relationship associated with better adherence and health outcomes for patients with HIV? J Gen Intern Med. 2006;21(6):661-665. doi:10.1111/j.1525-1497.2006.00399.x
